A BPO with Dutch leadership and Egyptian talent, built on personal collaboration and tailor-made solutions.
Dutch Focus CX was founded on a simple observation: companies that outsource their customer service often have to compromise on quality. We wanted to prove that this doesn’t have to be the case. By combining Dutch leadership with dedicated talent, we are building a BPO that performs just as well as an in-house team, while offering greater flexibility.
Een groot deel van ons team is gevestigd in Egypte, waar de vraag naar Nederlandssprekend personeel de afgelopen jaren enorm is gegroeid: er zijn inmiddels meer dan tien taalcentra die zich hierop richten. Dat geeft ons toegang tot een grote pool van gemotiveerd talent, aangevuld met native Nederlandse sprekers, allemaal onder één aansturing.
Proving that outsourcing doesn’t have to mean compromising. For every client, we build a partnership that feels just as personal as having an in-house team.
Honesty over convenience. We’d rather tell you the truth than give you a polished answer, even if that means turning down a project that isn’t the right fit for us.
Mahros Zaghlol, founder & CEO
The idea for Dutch Focus CX didn’t come from behind a desk, but from conversations with Dutch entrepreneurs who were all facing the same question: how do you outsource customer contact without compromising on quality or personal attention?
At the same time, I saw a growing community of Dutch people living and working in Egypt, sharing the same language and culture as back home. Bringing these two worlds together became the starting point for Dutch Focus CX.
Today, we’re not building a call center, but a team that makes a difference: led from the Netherlands and powered by people who feel valued for their talent. It all started with one idea, and it continues to grow with every new partnership.
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